Customer Testimonials
Great experience working with Jason to purchase my new Mitsubishi. He was informative and patient, not pushy at all.
I’ve been servicing my 22 Outlander since purchasing new and have had nothing but good experiences here whether it be oil changes, tires, brakes, and most recently a battery replacement.
Excellent staff! They were extremely helpful walking me through the car buying process. This was my first time going to a dealership and the whole time they were very transparent and respectful! Make sure to ask if Ben is available if you go, he does a great job helping you pick out the right vehicle!
Eric Underwood was professional and friendly. He made sure that we had no recalls and only had to have certain things completed for the mileage of the vehicle.
Eric and Ben in the service department are always super kind, knowledgeable, and honest! Service is reliable and quick, and I appreciate how they always let me know of upcoming recommended maintenance so I can plan ahead. Would recommend!
I am very happy with my used Mitsubishi Mirage! Melissa was great. She listened to my car needs and provided excellent service and advice as I considered other vehicles. She wasn't a pushy sales person either which was one of the reasons I chose to buy from this dealership.
Andrew is amazing! He made finding a car not stressful at all and he found the perfect fit for me!! Vadim was an absolute pleasure as well. We all shared tons of laughter and I left feeling so happy and grateful. Thank you guys for the kindness, hospitality and amazing work that you all do!!!
Good experience. Thoughtful staff and techs. Glad I bought my CX-30 from Luther Brookdale.
I definitely recommend this dealership to anyone looking to get a vehicle with them. Where other dealerships failed, Luther Brookdale Mitsubishi did not. This dealership listened to what I was looking for and wanted in my New 2024 Mitsubishi Outlander. The service I received from Midayah Major was impeccable and she worked with me every step of the way during the process. I appreciate everything Midayah did to help me get the vehicle I wanted. As a proud owner of this beautiful vehicle, I couldn’t be anymore happier.
I've always been treated with respect and am able to get service in a timely fashion. Compared to my experience with other dealerships, Brookdale Mitsubishi is in a completely different league. Couldn't recommend them enough!
Everything went well.
Great detailed job
Honest. Fair. Nice employees. Nice waiting room. Mitsus are fabulous cars I've had 5 if them
I was able to get in at the last moment for a needed service. They were accommodating. One problem: They told me an hour but it was more than 2. I wish someone had come to speak with me for an update.
I bought my 2021 Mirage at Luther Mitsubishi. The car buying experience went so smoothly, that I have always come back to the dealer for serivce. I always have a great experience with the service center at Luther Mitsubishi. Everyone is friendly and professional, and the waiting area is well appointed with comfortable seating, snacks, drinks, and WiFi. The service usually takes less time than estimated, so I don't wait long to get back on the road.
I have owned two vehicles from Luther dealerships and my third one will be bought from a Luther dealership. Always get good service, everything is always done well. If a problem develops they fix it.
Friendly and efficient!
Ross has been my sales consultant for at least 8 years now and I love how caring he is to his clients! Everyone at Luther is also very welcoming and accommodating. Makes you feel like family! Highly highly recommend Ross and Luther!
Always come back for regular service. Fast efficient and transparent. People are friendly. Nice lounge.
Very professional and done quickly.
A great experience from beginning to end.
The salesman who sold the car to us was very professional and very knowledgeable about what he was doing!
Courteous and efficient service staff. My first experience with my ‘23 MX5 and it was free.
Another great car buying experience with Chad and the crew at Luther Brookdale Mazda!
Chad was great to work with, helped me in understanding the different tire options available, made sure I was able to keep working my job while my car was taken care of and kept me up to date on progress and when my car was ready to go. He is professional while also connecting on a personal level making it a place I want to bring my car to get taken care of
James was very attentive and detailed about my car
The car salesman, Laith, was amazing! He was so helpful. He answered all of my questions and made the process seamless. Thank you for the great experience!
Just an oil change but I was treated as a valued customer. Car was done on time.
Andrew is someone who connects well with people. He puts himself in the customer's shoes, offering all available options without pressuring them to buy a product they don't want. Undoubtedly, he is an excellent person and a great customer advisor. Luther Brookdale Mazda provides excellent service
Trustworthy and we’re willing to give all the information without a hard sell. I appreciate it
The sales person Eduardo U we worked with was awesome to work with
Excellent service. Definitely worth the time and the drive.
The service technician, Chris, was a delight to work with. He communicated well each step in the process. He also went beyond his job to help me with Android car options.
Great service, they were very gentle.
Great experience, it was quite caring, paid attention to my needs and my car was fixed in a satisfactory time all issues were corrected I was and am very satisfied with the service I received from Chad my advisor. I woul recommend Luther Mazda to all who drive the brand vehicle. Also the cost to fix my vehicle was very satisfactory
Houa was my tech and Jonathan my service advisor. Professional and informative. I appreciate the transparency with the video showing the checks being done on the vehicle. Service was prompt, the lobby is always clean and welcoming and my salesman Chad W always stops to say hello. Until next time!
They got the job done.
Very professional and was happy with experience. For my Mitsubishi I will come back here again.
Jonathan is outstanding! The world needs more incredible customer service reps like him. He communicated well throughout the process and went the extra mile to help while my car was in for service. It's because of him that I'm giving Mazda 5 stars and telling my friends and family to go to Mazda Brookdale. (NOTE: I should mention that I had worked with Christian one time previously and had thought he was great also.)
This is my seventh Mazda CX-5 from this dealer and the sales person that I been working all the time is Chad that is an awesome person professional and knowledgeable about.
I have always had the best service at Luther Mazda in Brooklyn Center, MN. I feel like I can trust them with my car maintenance and are truthful with what needs to be done.
Excellent overall experience! Highly recommend
seamless process, nice facility and great service
The people at Luther Brookdale are helpful, knowledgeable and very considerate. They have made both purchases as painless as possible and the whole process has been considerably smoother and quicker than other experiences I’ve had.
It was a great experience working with the staff in Luther Brookdale for our first car deal here in US. Mark Hagman, our agent, helped us a lot. He's been with us throughout the entire process. Making sure we are comfortable and our questions answered. Keep up the good work!
Excellent service! Luther M and M were easy to work with, completed on time and a clean environment. I will return for future service needs.
Great service but way too many emails, texts, etc, for surveys, reminders, selling. Quit all the messages and emails! Otherwise they are very good!
Nice
Had an excellent result after servicing my Mazda
Always the best people! They really know how to do customer service.
I had maintenance done at this Mazda dealership. At the same time they were able to do repair work to my side mirror. They were very helpful and wanted to get the work done during my time constraints. Wonderful group
Very good job of servicing our cx-30
My service advisor was very helpful and knowledgeable.
Great service and speedy turn around time. Dropped my car off Thursday evening and it was ready for pick-up Friday morning. The staff is always friendly and very knowledgeable. I'm not sure if they do drive ups, so call and make an appointment to make sure they can take care of you! Thanks again guys!👍🏾
Service staff was beyond knowledgeable and extremely helpful! I live in Buffalo and it’s well worth the drive!
Appointment was easy and service was fast and complete.
Quick and great service.
Incredible experience here! Car shopping can be a stressful in general and finding the right dealership and salesperson on top of that! I highly recommend working with Mike, he delivers impeccable service and goes above and beyond expectations. This dealership made my experience stress free and I did not feel like there were vultures pressuring me into buying a car. Needless to say, I am happy with my purchase.
Caring and courteous service.
The service was excellent. It was professional, transparent and the team worked hard to provide very satisfactory outcomes.
I was very impressed by how comfortable they made me feel throughout the entire process. The sales team was respectful and supportive of my decisions. I would definitely recommend them to anyone interested in purchasing a new or used vehicle!
Fast, efficient and great customer service!
It's a auto dealership, so always behind the smiles, you have to realize that it's profit motivated. Salaried personnel ok, those on commission think of their profit over you, despite their attitude of friendliness. Standard offers for cars are firm, no leeway. "This is our best price." Want to ask what is their burden rate. Bet I would be surprised.
Chad Ericson went many extra miles to ensure that I am a satisfied customer. My CX-3 displayed a problem in my home community, but did not show any problem at the dealership. In an effort to alleviate the problem, which could not be found, up-to-date electrical software was installed. The extra miles are much appreciated. The dealer could have sent my vehicle back to me without any attempt to resolve the issue. I'm hopeful that the software upgrade to current standards resolved the problem. The platinum coverage I purchased covered any expense. I had no out-of-pocket expense. Thank you ... Read More Google - Apr 9, 2024
Such an easy experience buying my first car! Great team that helped me with my new amazing car!!
service was completed at predicted time. Agents were friendly and knowledgeable
I brought my car in for annual maintenance
service.. The representative who checked me in was friendly and professional in gathering information for car. Waiting area
had comfortable seating with coffee, cold
drinks, snacks and TV. Text with video in
real time showing each aspect of service
and inspection was informative and done
well. They texted when they were done
with the paperwork to look at. The rep
who checked me out went over the
paperwork, explained everything was
in good working order and he retrieved
my car for me. The car was also washed.
I would definitely recommend Luthier
... Read More Google - Apr 7, 2024
We had a great customer service experience recently. Our advisor, Chad was fantastic! We would highly recommend Luther Brookdale Mazda.
Chad, Runsuwe, Trey were all very fun and good representatives of the dealership. First experience at Brookdale Mitsubishi Motors was smooth and stress-free.
I have been with them for the last 3 years and they are the best in terms of services.