Customer Testimonials
My sales person Reggie and his manager were very pleasant to work with. I am very happy with my vehicle. Clean, friendly and welcoming. Thank you
I'm extremely happy that I had issues down the street from where I purchased my car from!!!
Recently my family had to part with a memory hauler. We had previously purchased an airport shuttle...with perfect seating for my large family and an engine that went the distance...four cross-country road trips and a view of the continental United States that planes can't provide. Sadly the other functions of the van would not outlast the engine. It was time to move on. Our kids are all grown now, too. Downsizing was officially an option! That's where Luther Brookdale came in. Going in pre-approved was great. Between their sales staff and their finance team, they were ...
This dealership was very helpful to me , they did whatever for me tp be able to get a good deal. I appreciate them so much.
F a s t s e r v i c e. E a s y t r a n s a c t i o n. Nice, newer facilities.
Vadim was very helpful taking the time to explain and answer all our questions and concerns. He helped us validate the car was a great choice.
Excellent service as always. Prompt, friendly and clean! Have been going for the past two years and will continue to go back. I highly recommend them!
Easy access and friendly reception upon arrival. Explained available services based on the vehicle mileage. Reviewed the work order and amount of time involved. The work was finished in less time than was quoted. Reviewed and explained the completed services. The waiting area with complimentary snacks and drinks is a plus.
James helped us choose the great car. He provided us an excellent customer service. James has a gentle communication with the customers. Thank you for helping us. Dean is a knowledgeable manager. He explained to us about leasing and financing a car. His information source is helpful. Thank you, Dean
The staff at Luther Brookdale Mitsubishi were helpful, friendly, and professional through every step of my vehicle purchase! Eddie was a thoughtful salesperson who considered my needs and helped me get into the best car for me. I look forward to returning to Luther for service and maintenance on my new car, and for my future car-buying needs!
Great customer service and very friendly. Nice facility and nice to complimentary water and other beverages. The pricing as with any dealership or car service is overpriced.
Great communication with the Mitz side not open so drop off on the Mazda side, smooth drop off and pick up. Thanks for the service
The service staff went above and beyond to make sure I got the best deal on service and that my car was well taken care of.
very pleased with the service, the staff, and the waiting room
Always accommodating ,friendly and answering question I have had 7 Mitzi still love them,they cover all my vehicle needs Never had a problems with any of them
Everything and everyone was great. Alex R. was are salesman and he was very helpful. The financial person Sean was also very helpful . This why we like Mitsubishi.
As always courteous people, good service. I have been pleased with the dealership ever since I made my purchase, and electric hybrid gives me great mileage and is a comfortable ride.
Amazing service…..I was so happy when I left. I will definitely return for any future service needs!
We were pleased with how our problems were handled. The work was done quickly. Everyone we encountered was very friendly, and helpful. It gave us confidence, and expect to use this service again.
Absolutely wonderful experience. Mike Davis was the best. He listened to what I was looking for, followed my budget and brought me a perfect fit. All of my needs were met and my expectations exceeded. I'm so glad I went to Luther. Highly recommend them!
Great team! They always help with making sure I'm getting the vehicle I want. Ross Haugen is super communicative and available when we head an emergency need to get a vehicle "today".
The service here is wonderful. Eddie is very kind and helpful, and I’m very glad we got to work with him. I’m genuinely surprised at how good of a deal we got!
Great place to buy a car. Dean is the best sales manager I have ever ever have the pleasure of working with. Kind, friendly, and really cares about all his costumers
Excellent services, you got a new client.
Very friendly people. Once my part was in and the work was done they are always quick to let me know. I love taking my car here!
Great service, great sales people, great dealership!
very nice staff, professional and clean surroundings! my sales guys was Ross, he was wonderful! just the right amount of professional and personal! highly recommend!
All of the employees that we have dealt with no matter if it is for purchasing a vehicle or having our car serviced are very friendly and polite. So far it has been for oil changes and 1 recall. everything is done in a timely manner and they even gave us a loaner car to use in the meantime. Both Dean and Eric are real nice to work with.
Very pleased
Jen In service was great to work with. Dean the sales manager is the best service manager I have ever worked with
You guys did an amazing job with the cars. I've had my car for 3.5 years and it runs smooth like it was brand new, keep up the good work!
I had a good car repair experience. However, I was a little disappointed that my husband received the appointment reminder call and not me. Hopefully my request will be honored in the future.
They always are timely and very friendly. I bought my car in 2018 and am still am loving my free oil changes. Thanks for all you do.
It was pretty busy, so much miscommunication, non updated paper work for indigenous consumers.. but I went for the car which excelled at the needs I wanted it for.. overall was a good experience
Dean is a very real guy. He walked me through the deal and I am very pleased. The suv is OK but not great. I have bought this brand over 20 years. It is a very good product
I thought they were very friendly and helpful. As soon as I drove my car in I was told exactly what was wrong with my car. They also got my car done sooner than they thought.
Customer service was phenomenal and they took very good care of my needs and wants. I’ll definitely be recommending this car dealership. Great job
James Williams did a fantastic job of helping us buy a new car. Ask for James! All staff that we had to deal with were very personable and very helpful and I can recommend Luther Brookdale Mitshubishi to anyone.
Outstanding Service went above and beyond to correct the problem, explained in great detail what needed to be fixed. Excellent Staff with Excellent Service and above all Excellent Communication.
I went in to buy a specific car, and walked out 3 hours later with that car. Great experience all around!! Amelia was wonderful to work with. She had my car ready to test drive right when I got there. I couldn't ask for a better experience.
We were very, disappointed the remote keys stopped working and the cost to reprogram them. To me, this is something that should be converted as part of the standard warranty.
Great, concierge service is wonderfully convenient! I save money by not leaving my desk. I may never see the Service Dept, in person, for another year.
I was very happy with the experience of dealing with Luther Mitsubishi of Brookdale. Dean went above and beyond to make sure we were able to come up with a deal I was comfortable with and Reggie was outstanding in his attentiveness and professionalism. Sean Heath worked hard to get me the best financing available. I would recommend that anyone who is in the market for a Mitsubishi or a Mazda to see Luther of Brookdale first. After one transaction I feel like we are friends and that is not the feeling people often go away with after a purchase ...
Gave me a rental when they didn't need to, performed service in less time than expected, even applied a coupon. No complaints here! Great service as well.
Jennifer was very friendly and helpful. She's good at her job and really seems to enjoy it. Everyone is your service department is always great!
You guys took such good care of me, great experience. Drove in with my trade in and drove out with my dream car with a contract second to none - thank you
Staff courteous and friendly. Would highly recommend family friends to you
Thank you your continued excellent service team. Friendly staff, thorough explanations of service needs and high quality work have always been delivered from your staff in an efficient and timely manner.
As always, it was a pleasant and fast service. I am definitely happy that I purchased my car from Luther Brookdale Mitsubishi and have it serviced there. I have never had any problems and am confident I never will.
UNBELIEVABLE STAFF, GREETED VERY QUICKLY, CHECKED ME IN QUICK, GREAT COMMUNICATION THROUGHOUT.
Always a great experience with the Luther Mitsubishi team. And as a manufacturer's rep, I have a nice, quiet area to work while I wait.
Very professional experience. Would recommend it to others I appreciate they look for recalls. Pricing was good will go back again for my next service
The install of the remote start system was done quickly. The service department had the car parked and cleaned perfectly. Thank you milessa for your great work.
In the past our car was washed after service. This is the only reason we did not rate MM higher for cleanliness and overall service experience.
Alex was a wonderful salesperson. Willing to come to us for a test drive and made it work to sign papers that evening. He helped us with securing financing. Sean answered all our finance questions and helped us decide the best plan for us. He worked hard to get the best deals.
The service person I met with talked me into the 60,000 mike service package over just the scheduled oil change. When I made the apt I stated that I would wait the estimated one hour. With the additional service work i waited two hours and spent an extra $450.00. While waiting , salesman Chad W. offered me a new Outlander to drive around in while I waited. I declined his gracious offer. I service was completed when promised. My only criticism is I did not get the carwash i was promised and needed.
They picked up my car, changed the oil and told me I didn't need the tire rotation. Very honest, so thank you. Neng was very courteous.
I was very satisfied with my experience at this agency, with one exception. I was shown the maintenance record for the car I purchased (from Car Guru) and my sales consultant said he would give it to me. He apparently forgot and I have requested this from him twice but have received no response.
Solid customer service experience!
Came into this dealership to get a feel of different vehicle styles for my wife, unsure as to if we were ready to buy at that particular moment. On the second vehicle we tried the wife looked at me and said this was the one. I didn't think we had the finances to cover such a vehicle, but with the help of Melissa G. and Sean M. we were able to get financed easily and with very little down. Thank you to the folks at this dealership for treating us well and getting my wife in a safer vehicle. ...
They not only found the right car for my wife, they also financed with very minimal problems and we now feel safer than before in our new Outlander Sport. Thank you Brookdale Mitsubishi/Mazda.
I brought my Outlander in for a factory recall and complimentary oil change service. I was met with a friendly greeting and the service advisor explained the recall and kept me updated on when it would be completed. I'm very impressed with the entire service department and the dealership as a whole. Keep up your excellent treatment of clientele and professionalism.
All service people have been very nice and helpful every time I needed an appointment. appointments made quickly and at a good time for me. Very satisfied!
Luther Brookdale exceeps expectations every time I visit, I have bought 5 cars and have loved service and auto needs, KEEP UP GREAT WORK, I RECOMMEND ALL FAMILY AND FRIENDS THERE,
Ben called me right away in am - after car was towed in to the dealer the previous night. He listened to my concerns. He called me back immediately after a complete auto inspection was done. Presented me with the more serious items needing to be addressed. He gave me options. completed the work that I agreed to. HE did not try to over sell me. texted me when work was complete...to pay online and pick up my keys. best experience ever!! #Luther Family 4ever
Great, fun attitude from sales staff. Very helpful. Stayed after hours to finish the transaction. Great service.Best of all, no menu of aftermarket services to decline. Simple straight-forward used vehicle transaction.
Melissa was great to work with for most of the sale process. I was surprised how busy it was, so it took a long time overall. The finance manager was good hearted, which I appreciate. However, I immediately felt "pressure sales" when I sat in his office. I got a great deal, good financing, and overall good experience, but wish it had not ended with that "salesy" experience. Would go back, would be more clear and vocal about my expectations for the experience.
Very thorough sales approach. Knowledgeable finance and operations Dean and Alex were extremely easy to work with, We will be returning for future car deals.
Everyone was so helpful and made the experience as smooth as possible!
The sales person @Fateem was soo good to us.he helped us alot and we'll be coming back again and again..Good job I would recommend someone
Dean Dreckman, Sean Heath and Eduardo Urzua all helped me purchase my first car. Loved the great, welcoming, friendly customer service provided. ❤️❤️❤️Approved! Great experience!
Very personal and courteous. I was in and out had coffee and a snack while I waited. The waiting area was nice clean and comfortable.
Mike Davis a wonderful person! Makes you feel welcomed! Was very please to work with someone who worked well with me! Especially when I'm super picking because I have a large family.
I was very satisfied with the work done.
Great service from a team of people that are always friendly and accommodating. So nice to leave my car with people I trust and that go the extra mile!
Eric and Sean were so great to work with. I've been talking about them and Luther nonstop to everyone I know. Eric went above and beyond to help me take my new car home as soon as possible. Sean took the time to explain everything about my options and service plan thoroughly, and was so kind and fun to work with. Also the fridge in the lobby is stocked with deliciously cold diet cokes I enjoyed while waiting.
Everything was excellent my husband and I would definitely recommend this dealership to family & friends. It's the first dealership I have been to that every we talked with seemed to be down to earth and you could really trust them unlike other dealerships I have been to in my past. Definitely recommend. !!!!! Dean I believe is new sales manager he is really awesome and also James in finance. Loved working with both of them very much.. !!!!!!!
Every time I am here for sales or service, people are kind, attentive, patient, and make me feel taken care of. It's nice to experience this kind of partnership.
I purchased a car from Mike, had some issues with theft immediately upon taking the car home, and he went far beyond what was needed to help me get back into a vehicle. I can’t recommend this dealership enough. I would have been in a tough position if the people here didn’t help me out in the way they did.
Chad was amazing to deal with, he let me know of the Camry that was extremely well taken care of and made the deal flawless! Thanks Chad, I hope to buy my Mazda 6 from you in the future!
Fun! They showed me the options I asked them to show me. Friendly professional.. I'll direct y'All to shop there! PS: Mitsubishi RULES!!!
Service is always good 😌 and the waiting area is very nice and clean. I also like that you offer water and a snack. Also the dealers are very friendly.
Awesome place with great customer service! Very satisfied
I am certify with service of the oil change done with my Mitsubishi Outlander Sports. Thanks to the Lady in the service department that checked me in.
Service Dept and Jennifer always take care of my car. They’re always courteous, friendly and helpful Management should be proud of the entire staff
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